Privacy Policy

SSB Technology ("we", "us", or "our") operates BHO (Bhargavi Health OS), accessible at bhargavihealthos.in. This Privacy Policy describes how we collect, use, and protect your information when you use our hospital management system and related services.

We are committed to protecting the privacy and security of healthcare data in compliance with applicable laws and regulations, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

We use the collected information for the following purposes:

• Providing and maintaining the BHO platform
• Processing hospital operations and patient care workflows
• Integration with ABDM/ABHA for health record exchange
• Improving our services and developing new features
• Ensuring system security and preventing fraud
• Complying with legal obligations and regulatory requirements
• Providing customer support and technical assistance
• Sending important service updates and notifications

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission
• Encrypted storage of sensitive health information
• Role-based access control (RBAC)
• Regular security audits and vulnerability assessments
• Secure backup and disaster recovery procedures
• ISO 27001 compliant infrastructure
• Multi-factor authentication for user accounts

We may share information in the following circumstances:

• With Your Consent: We share information with third parties when you provide explicit consent
• ABDM Integration: Health records shared via ABDM with patient consent
• Service Providers: Trusted third-party service providers who assist in our operations
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT sell your personal or health information to third parties.

You have the following rights regarding your data:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Withdrawal of Consent: Withdraw consent for data processing at any time
• Complaint: Lodge a complaint with relevant data protection authorities

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with applicable healthcare regulations and hospital policies.

BHO is designed for use by healthcare professionals and authorized hospital staff. We do not knowingly collect information from individuals under 18 years of age, except as part of legitimate medical care with appropriate parental/guardian consent.

Your data is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Your continued use of BHO after such modifications constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your data rights, please contact us: